MailCops complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as established by the U.S. Department of Commerce pertaining to the collection, use, and preservation of personal data transferred from the European Union and the United Kingdom, and/or Switzerland to the United States, respectively.
When the Client generates an account on the Site, MailCops may require personal information, such as name, credit card information, address, email address, and other information (herein referred to as “Personal Information”)
Personal Information such as Client names and email addresses are used to create a new user account for the Site and Services, as well as for invoicing and email newsletters. Client credit card information is stored to be used by third parties, such as Stripe or PayPal to process Client payment(s) for Services.
Information uploaded to the Site or otherwise shared with MailCops in connection with the Services, including but not limited to TXT or CSV files, may be saved for a period of up to thirty (30) days. All saved information is stored with an encrypted password. When a Client remits payment for Services, MailCops may collect and store Personal Information, as well as any other information provided to us. Personal Information may be shared with third parties to process Client payments. Credit card numbers are always encrypted using the latest innovative technology.
When necessary and/or appropriate under applicable law, MailCops may use your Personal Information to comply with legal process; to enforce our terms and conditions; to respond to requests from public and government authorities; to protect our privacy, rights, safety, and/or that of our affiliates; to protect our operations.
Respond to Client inquiries
Fulfill Client requests for Services
Send information to the Client, including changes to our Services and Policies
Complete and fulfill Client purchases
Share marketing communications with the Client
Personalize Client experience on the Site or Services
Conduct audits, data analysis, fraud monitoring, and fraud prevention
Develop new products and services
Enhance, modify, or improve our products or services
MailCops may store data that the Client computer provides to us in conjunction with the Clients' use of the Site and/or Services. This may include any/all of the following:
Type of device or computer accessing the Site
Types of web browsers utilized to access the Site (herein referred to as “Traffic Data”).
Traffic Data is anonymous information that does not specifically identify the Client but is essential for marketing purposes, and/or for improving Client experience on the Site. MailCops may also store usage data, such as the time and date the Site and Services are accessed, as well as what files or information were downloaded.
MailCops will retain Client Personal Information for as long as needed to provide the Services, unless a longer retention period is required or permitted by law.
As the Client visits the Site or interacts with the Services, MailCops may transmit one or more “cookies” to the Client computer. Cookies are alphanumeric identifiers stored on your computer through your web browser.
We take stringent precautions to protect Client information. MailCops maintains our Site and Services and all associated data with administrative, technical, and physical safeguards to protect against unauthorized access, loss, misuse, destruction, improper disclosure, and modification.
Wherever MailCops collects sensitive information, such as credit card data, all data is encrypted and transmitted to us in a secure way. We use encryption to protect important personal data transmitted online. Additionally, we also protect Client information offline. With this being said, storage system or data transmission can be guaranteed 100% secure. In the unlikely event of a security breach into our Site or Services that may impact Client Personal Information, MailCops will attempt to notify the Client as soon as possible.
MailCops Site and Services are controlled and operated by the United States from the country of United States. They are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have Sites or in which we work with service providers. By using the Site and Services, the Client consents to the transfer of such data to countries outside of their country of residence, including the United States. Be aware these counties may have different data protection rules than those of the Client home country.
By contacting us via our website, the Client can:
See view and track their stored data, to include any/all Personal Information stored by MailCops
Request access to their Personal Information
Change/correct any stored data
Request any of their data be deleted
Express any concerns the client may have about the use of their data
MailCops has agreed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU Privacy Shield, operated by the Council of Better Business Bureaus, an alternative dispute resolution provider located in the United States, to address complaints and provide appropriate recourse free of charge to the individual. If you do not receive a timely response of your complaint from MailCops, or if we fail to your complaint, please contact or visit http://www.bbb.org/EU-privacy- shield/for-eu- consumers for more information and/or to file a complaint.
MailCops is subject to the enforcement and investigatory powers of the Federal Trade Commission (“FTC”), or any other U.S. authorized statutory body. Furthermore, the FTC has jurisdiction over MailCops’ compliance with the Privacy Shield. In the event of dispute, arbitration will take place in the United States. In person participation will not be required. Regardless of the outcome of arbitration, each party shall bear its own attorneys’ fees.
The arbitrator(s) has the authority to impose individual-specific, non-monetary equitable relief necessary to remedy any violation of the Privacy Shield Principles only with respect to the individual. Section C of Annex I to the Privacy Shield Principles contains more details regarding initiating arbitration proceedings and can be reviewed at https://www.privacyshield.gov/article?id=ANNEX-I- introduction.
Last Updated:March 3,2019